What if I need a repair, resize, or exchange but don't live in New York City?

Please reach out to us via website, Instagram, or email, and we will get back to you as soon as we can! You can ship your items to us from anywhere in the world. We will communicate with you to determine any changes being made to the piece.

JG Jewelry will cover shipping in both directions if you can show proof of purchase within 30 days. If your purchase was made longer than 30 days ago, you will be responsible for shipping costs to get the item(s) to us, but we will cover return shipping to you.

Please message us or include a note so we can make the correct adjustments to your piece(s) and in the event that we need to contact you for more information!  

Please note that the shipping costs covered by JG Jewelry, in either direction, do not include customs, tariffs, or other additional fees.

How should I ship my item(s) to you?

Please send your item(s) in any size bubbled mailer, small box, or other secure packaging. We do not recommend sending your jewelry in paper mailing envelopes.

Ship your item(s) to:

Jules & Genevieve
324 Bleecker Street
New York, NY 10014

JG Jewelry provides tracking information for every shipping label we provide in either direction. When sending a package to us, we recommend purchasing and sharing tracking information so we can keep an eye on where your jewelry is in its journey!

What if my package gets lost, damaged, or stolen during transit?

JG Jewelry is not responsible for and cannot be held liable for any items lost or stolen in transit. We purchase additional shipping insurance on all orders over $500 and any package containing solid gold jewelry. We always recommend purchasing additional shipping insurance when sending in items to us.

Please avoid mentioning the word "jewelry" on any outer portion of the package, as this increases the likelihood of theft.